Privacy Policy

Surety Ltd (“Surety”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website surety-reg.com or use our services.

Surety Ltd is registered in England and Wales (Company No. 14167629), with its registered office at Manufactory House, Bell Lane, Hertford SG14 1BP.

Information we collect

We may collect the following categories of personal data:

• Contact information — name, email address, job title, organisation, when you submit a contact form or book a demo
• Usage data — pages visited, time on site, referral source, browser and device information via analytics tools
• Communications — the content of messages you send to us via forms, email or other channels
• Newsletter subscriptions — email address and subscription preferences

How we use your information

We use personal data we collect to:

• Respond to your enquiries and provide the information or services you request
• Send you our newsletter and regulatory insights, where you have subscribed
• Improve our website and services based on usage analytics
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our services

Legal basis for processing

We process your personal data on the following legal bases:

• Consent — for newsletter subscriptions and marketing communications
• Legitimate interests — for analytics, fraud prevention and responding to enquiries
• Contract — where processing is necessary to fulfil a contract with you or to take pre-contractual steps
• Legal obligation — where processing is required by applicable law

Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Contact and enquiry data is retained for up to 3 years. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in aggregated, anonymised form.

Sharing your data

We do not sell your personal data. We may share your data with:

• Our CRM and email platform (HubSpot) for managing communications and enquiries
• Our analytics provider (Google Analytics) for website usage analytics — we use privacy-preserving configurations
• Our demo booking platform (Calendly) when you book a session
• Professional advisors and law enforcement where required by law

International transfers

Some of our service providers are based outside the UK and EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities.

Your rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your personal data
• Object to or restrict processing of your personal data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@surety-reg.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies for analytics and functionality. We use Google Analytics with IP anonymisation enabled. You can control cookie settings through your browser. A cookie consent notice will be presented on your first visit.

Contact

For any privacy-related queries, contact us at:
Surety Ltd, Manufactory House, Bell Lane, Hertford SG14 1BP
info@surety-reg.com